FAQ

Are you new to the concept of renting a storage unit? Don't worry, many people have similar inquiries when they're starting out. Whether you're wondering about the appropriate unit size, the available amenities, or the payment procedure, at Safe Harbor, we aim to simplify the moving experience. To assist you, we've compiled responses to some common queries.

FAQ

  • Where is Safe Harbor Catskills located?

    Safe Harbor Catskills

    206 Service Rd

    Parksville, NY 12768

  • What are the office hours?

    Wednesday: 1 PM-5 PM

    Thursday-Friday: 9 AM-5 PM

    Saturday: 8 AM-12 PM


    You can also make an appointment. 

  • What are the access hours?

    24/7. Calls are from 9 AM-6 PM. You may also send texts and emails at any time. We will respond as soon as we are available.

  • Am I required to store long-term?

    We provide flexible month-to-month lease options. Store with us short or long-term. 

  • How do I pay my storage bill?

    Pay your storage bill online using a debit or credit card. You can also pay by check or money order by mail. 

  • Where do I mail a check or money order?

    Safe Harbor Catskills

    151 Keith's Cir

    Swansea, MA 02777

  • What documentation do I need to rent a unit?

    A valid form of government-issued ID such as a driver’s license, passport, or state ID. 

  • What items am I not allowed to store?

    Perishables, plants, animals, stolen or illegal goods, flammable or hazardous items, combustible items, or liquids. 

  • What security features do you offer?

    Our facility is under 24-hour video surveillance, fully fenced, and gated. 

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